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How this company used DUX to streamline calls and grow their operations from 20 to 340 inspections a year. How this company used DUX to streamline calls and grow their operations from 20 to 340 inspections a year. How this company used DUX to streamline calls and grow their operations from 20 to 340 inspections … Read more
How this company used DUX to streamline calls and grow their operations from 20 to 340 inspections a year. How this company used DUX to streamline calls and grow their operations from 20 to 340 inspections a year. How this company used DUX to streamline calls and grow their operations from 20 to 340 inspections … Read more
How this company used DUX to streamline calls and grow their operations from 20 to 340 inspections a year. How this company used DUX to streamline calls and grow their operations from 20 to 340 inspections a year. How this company used DUX to streamline calls and grow their operations from 20 to 340 inspections … Read more
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Gotha R&D, LLC
7380 W. Sand Lake Rd.
Suite 500
Orlando, FL 32819
DUX is an AI-powered remote guidance solution for Inspectors, Adjusters, and Contractors to perform virtual inspections efficiently and securely with advanced dynamic reporting.
CommQ is a meeting and actions management SaaS that follows a methodology (the CommQ way) to make meetings across the organization efficient. CommQ integrates personal and business calendars into a single platform to have full visibility and control of time availability.
The CommQ Way has four pillars.
CommQ allows for better interaction with people outside your organization by having visibility of their availability once they have created a free account. There is no need to keep sending e-mails to find the availability of all parties that need to attend a meeting.
Jorge has designed and led the development of software applications used by Audi, Turner Broadcasting, Lacoste, Allstate, NBC Universal, CoreLogic, Verisk Analytics, MetLife, The Hartford, Sotheby's, Sears, Xerox, TD Insurance, AVIVA, Enterprise Rental and a top three global investment bank.
Working with Fortune 100, Fortune 500, and other brands, he has designed systems for use-cases, including claims management, insurance scoping and estimating, license management, speech-to-text reporting, enterprise resource planning, systems integration, logistics, insurance auditing, water mitigation, and inspection management applications.
Manuel has supported multiple 500 fortune companies across the Communications, Manufacturing, Entertainment, Media, and Consumer Goods industries, managing matrix teams across all different management levels.
During his career, he has designed, configured, and implemented multiple off-the-shelf and homegrown applications for financial and operational processes including Procure to Pay, Order to Cash, Acquire to Retire, Plan to Consolidate, and Payroll.
Additionally, he has worked in the process redesign and improvement of business processes along with change management required for their implementation, saving millions of dollars for the different organizations.
Mobin has designed and led the development of software applications that have been acquired for hundreds of millions of dollars. He was the architect of software applications used by Audi, Turner Broadcasting, Lacoste, Allstate, NBC Universal, Crawford & Company, MetLife, The Hartford, Sotheby's, Sears, Xerox, Pilot Catastrophe Services, TD Insurance, AVIVA, and Enterprise Rental among others.
Working with Fortune 100, Fortune 500, and other brands, he has designed systems for use-cases including: claims management, advanced management, license management, enterprise resource planning, systems integration, logistics, scoping and estimating loss application, insurance auditing, water mitigation, and inspection management systems.
Our never-ending mission is to find a better way for everything we touch. If it is good, let us make it great. If it is great, let us take it to the next level. Do not settle for less. In fact, do not settle at all.
If we do one big thing better than our competition, it becomes relatively easy for them to level the playing field: they can imitate that one thing. But, if we do countless little things better than anyone else, we will become nearly impossible to replicate.
As John Ruskin said, “quality is never an accident; it is always the result of intelligent effort.”
The quality of everything you do reflects on your efforts and capabilities, but it also reflects on our company and our people. Everything you do is an opportunity to create an impression of exceptionalism to anyone who encounters Gotha.
Jerome Dickey coined a phrase that every responsible professional should live by, “Early is on time, on time is late, late is unacceptable.”
Being early shows that we value everyone’s time and take every endeavor seriously.
No matter how good our products are or how excellent our customer service is, we will fail if we do not have customers. At Gotha, everyone is a salesperson, if you are proud of your work, you will talk about it, and there is no better salesperson than one who believes in their products and knows them inside out. Everyone you speak to is a prospect, treat them like a potential customer, and always be closing.
Simplifying things in this fast-moving, complex world is not just good – it is GREAT. Simple design. Simple user experience. Simple process. Simple communication.
Simplicity makes things better for everybody. That is why simple is something we strive for in everything we do.
Supporting our own family and building solid relationships ensures our mutual success. Support your peers by showing appreciation for their work, providing feedback, comments, likes, and shares. Be proud of the Goths around you. Supporting each other is what it is all about. Eat Our Own Dog Food means consuming what our company builds, what our teammates do.
As Yogi Berra said, "You can see a lot just by looking." Keep your head up. Look. Be curious. Notice what is happening around you. Really notice. Listen. Listen to your peers, your clients, your managers. In fact, listen to everyone. Everything starts with awareness. Being alert. Being awake. Tuning in to the frequency. It’s a perpetual choice to both stay aware and raise your level of awareness. Our future, growth, innovation, and success start with the tens of eyeballs of our Goths. That is you.
Urgency is your inner compulsion and the drive to get things done quickly yet thoughtfully. On this team, we return all phone calls, chats, texts, and emails the same day. We are on the lunatic fringe. We are obsessed with answering inquiries ASAP, not just to clients and partners, but to each other!
There is no other way and no other option. Urgency motivates us to ensure we communicate all news fast, both good and bad.
Clients do not care how much you know until they know how much you care. Could it be any clearer? A great company is built on one client at a time. If you AMAZE every client at every chance you get, then they are satisfied, and so are you. We are only satisfied when 100% of our clients are satisfied. Amaze them EVERY TIME. No exceptions. No excuses!
It is critically important that we live the culture of YES. This does not mean that every single idea, question, suggestion or recommendation will ultimately be met with a big thumbs-up. It means that we respond to all curiosity with the mindset of YES first. Our bias is to the YES side of life. This is in stark contrast to the too common approach of an automatic NO to any expression of an inquiring mind. Saying NO is easier, but the status quo is not our favorite state. We live in the land of growth, possibilities, ideas, innovation, positive impact, and results. The only path to that place is through openness to the unknown.
So YES before NO, and NO only if we have done the work and exhausted all the potential of YES first. In other words, KNOW before NO.
Your uncle’s advice, “A penny saved is a penny earned,” is the worst financial advice in history. Choose to value your time. Invest it chasing pennies, and you will find pennies, which never add up. Invest in ideas, improve your skills, creativity, communication, develop your talent and your return will be more than just pennies. Stop wasting your time with the silly pursuit of pennies. Instead, invest your valuable time creating dollars. The choice is yours.
We have found it is not always skill and long hours that lead to greatness. It is also the ability to ignore the noise. Noise could be from naysayers, something going wrong, sun in your eyes, the ball took a bad bounce, the dog ate your homework, someone cut you off on the way to work, etc. Many things that seem serious at first glance turn out to be noise. Will you allow it to keep you from winning? The noise may fluctuate in volume, but your determination to press on despite it will make all the difference to you and Gotha. There is not a human on the planet who does not experience noise. The winners have developed an ability to ignore it and press on.
WHO is right (or WHO is wrong) is irrelevant and inconsequential to WHAT is the right decision or best outcome for the issue at hand.
All decisions should be made with a single motivation: the right or best decision for our clients, our Goths, and our company.
Ideas are fundamental to who we are. We encourage them. We love them. But ideas alone do not mean much. It takes both ideas AND execution to make things happen. Great ideas get you started; outstanding execution makes it happen.
The high road is not a shortcut. Stick to the highest standard of integrity, without compromise. Character is what you do when no one is looking over your shoulder! Doing the wrong thing is never worth it. How can you go wrong doing the right thing? Remember, eventually three things always come out: the sun, the moon, and the truth.
We do not need to have all the answers before we take on a project or launch a new and innovative idea. We have faith that when it comes to some of the details, we will figure it out along the way.
If we wait to cross every “t” and dot every “i” before proceeding with an idea, concept or improvement, then we would not make much progress at all.
We know that building something new or creating something special is messy and that greatness does not always come in nice, tidy packages. This is an advantage, not a hindrance. As long as we continue to love the idea and trust the process, then we genuinely believe we will figure it out.
No matter how good you are at winking, your crush will not see you if you wink at her in the dark. The same way “If you cannot communicate and talk to other people and get across your ideas, you are giving up your potential. You can have all the brainpower in the world, but you have to be able to transmit it. And the transmission is communication.” - Warren Buffet.
Nothing is ever perfect, but the quality and intensity of our testing is the difference between a customer loving their experience with our products, or leaving us a bad review in Google or the App stores.
Our testing should reflect the environment of our users. Test outside while on a hike, in the coffee shop, in the bus or the plane. Test everywhere, and at any time, test all the time.
Never sit still and contemplate our success across our journey. The environment is always changing, our customers will demand faster and better products; our competition will be restless on taking a larger percentage of the market. Challenge the status quo on a daily basis, innovate based on new technologies and reach new highs on quality, service and automation.
A wise man once said, "taking longer to make a decision doesn't increase your chances of making a better one."
Perfection is not the goal when it’s time to make a decision. Focus instead on constant improvement and innovation.
Over-analyzing can kill an idea and make you miss an opportunity. Do not fear failure. If our environment did not tolerate failure, then innovation would die, creativity would die, and eventually, so would our business.
When there is a decision to be made, there are three possible outcomes:
